Knowledgebase

FTP Connection Problems

Why can't I connect using FTP?

If you are behind a router, please enable passive FTP mode. If you still can't connect then here are some more possible reasons: 1. Your firewall could be blocking connections. 2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else). 3. Make sure your username and password are the same as your control panel username and password. 4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html My FTP is really slow or disconnects often. Why? Go into your FTP options and see if passive mode is checked ,if it is, uncheck it. If it is not checked, try checking it. This should solve your problem, assuming the issue is not with your actual connection to the Internet. Why won't the server allow me to upload files? Make sure you are uploading to the right web directory, which is inside the public_html or www folder. If you're sure you're uploading to the right folder, you are probably out of disk space.

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